Short-Term & Long-Term Disability Administration
Helping employers manage disability benefits, leave coordination, and regulatory compliance with clarity and confidence.
Employee disability claims often intersect with multiple leave programs, internal policies, and regulatory requirements. When disability benefits, leave laws, and workplace accommodations are managed separately, employers can face administrative inefficiencies, compliance risk, and inconsistent employee experiences.
ConnectBridge provides centralized disability administration that integrates seamlessly with employee leave and accommodation programs.
Our team works alongside HR departments to coordinate disability claims, manage documentation, and ensure employees receive the support they need while organizations maintain compliance and operational efficiency.
Why Disability Administration Matters
Managing disability benefits is rarely a standalone process.
A single employee medical leave may involve:
- Short-Term Disability benefits
- Long-Term Disability coverage
- Family and Medical Leave Act (FMLA) protections
- State leave programs
- Workplace accommodations under ADA or PWFA
- Employer-specific leave policies
Without coordinated administration, these overlapping programs can create confusion for employees and significant workload for HR teams.
ConnectBridge simplifies this complexity by managing disability claims as part of a unified leave and compliance strategy.
Why Disability Administration Matters
Managing disability benefits is rarely a standalone process.
A single employee medical leave may involve:
- Short-Term Disability benefits
- Long-Term Disability coverage
- Family and Medical Leave Act (FMLA) protections
- State leave programs
- Workplace accommodations under ADA or PWFA
- Employer-specific leave policies
Without coordinated administration, these overlapping programs can create confusion for employees and significant workload for HR teams.
ConnectBridge simplifies this complexity by managing disability claims as part of a unified leave and compliance strategy.
Long-Term Disability (LTD) Coordination
When an employee’s medical condition extends beyond the short-term disability period, long-term disability benefits may apply.
ConnectBridge assists organizations with:
This continuity helps avoid gaps in employee benefits and ensures employers maintain a clear, defensible administrative process.
Transition from short-term to long-term disability claims
We help manage the handoff as STD ends and LTD begins, keeping timelines and next steps clear for both HR and the employee. This reduces missed deadlines and helps ensure the employee’s benefits continue without interruption.
Coordination with disability insurance providers
Our team works directly with carriers to align requirements, share needed information, and keep communication moving. This helps prevent delays caused by back-and-forth and creates a smoother experience for everyone involved.
Ongoing documentation and eligibility support
We track documentation needs and follow up as appropriate so files remain complete and decisions are well-supported. This consistent oversight strengthens compliance and helps employers maintain a clear, defensible process.
Return-to-work and accommodation coordination
When an employee is ready to return, we help align return-to-work plans with any ongoing restrictions and coordinate the interactive process when accommodations may be needed. This supports a safe, compliant transition back to work and improves continuity across leave, disability, and accommodations.
Short-Term Disability
Family Medical Leave Act
ConnectBridge provides expertise in FMLA determination and administration to support federal compliance with a suite of services.
Accurate FMLA eligibility & determinations
Our CLMS-certified leave specialists, backed by advanced technology, handle every step of the FMLA process with care and precision. Our data integration model provides automatic up-to-date information, taking the lift off of HR. From eligibility to designations, you can trust us to deliver timely, accurate decisions with the experience and understanding that your employees deserve.
Smooth return to work process
We design and maintain customized return-to-work processes and forms tailored to each employer’s needs and policies. Our dedicated leave specialists proactively monitor and track anticipated return-to-work dates and any changes throughout the leave process. We collaborate closely with employees and their healthcare providers to ensure a seamless transition back to work. From confirming receipt of all required documentation to verifying return-to-work status, we handle the details; keeping both employees and employers informed every step of the way.
Up-to-date FMLA compliance
Leveraging industry-leading technology, we proactively identify and adapt to changes in national, state, and local laws to maintain full compliance for your organization at every level. Our staff attorneys automatically provide internal oversight into denials to give you complete confidence and peace of mind.
Leave tracking and reporting
With accurate FMLA tracking, our system helps your organization easily track the status of each case, intermittent leaves, and return-to-work dates. In addition, our robust reporting capabilities also helps your organization to stay compliant, spot leave trends, and proactively manage your workforce.
State Disability
Pregnant Workers Fairness Act
ConnectBridge makes PWFA accommodation assessments and implementation simple and straightforward, giving you confidence in your compliance.
Case by case evaluations
We help employers accurately assess when employees qualify for accommodations under the PWFA due to being affected by pregnancy, childbirth, or related medical conditions. We thoroughly conduct our due diligence to ensure employees receive the maximum coverage available through overlapping protections under the PWFA, ADA, FMLA, and applicable state and local laws, while understanding your industry specific needs and challenges during the interactive process.
Employee centered, employer smart
We help you stay organized and support pregnant and postpartum employees with accommodations that promote retention, productivity, and workplace well-being. Each accommodation case and any concurrent company leaves are managed and updated in one place, for employees and employers to access or request updated changes 24/7.
Expert knowledge and care
Our Leave Specialists have years of accommodation experience and are highly knowledgeable in PWFA compliance. We are well versed in the differences between ADA and PWFA, and understand the individual needs employees may have during this important time in their lives, ensuring they’re set up to succeed from the start.
Customized accommodations
PWFA accommodations can vary and be unique not only to employees’ needs, but also to employers’ industry specific landscapes. We tailor our approach for prenatal, birth and after-birth review plans to align with the employees requests based on relevant medical documentation and a thorough review of applicable laws and company policies. We work alongside HR to navigate the workplace accommodation options and provide assurances customized to each position and accommodation requested with careful review. By use of our clear, concise communications and hands-on approach, we decrease delays or confusion of case status and determinations made for each accommodation requested.
Benefits of Centralized Disability Administration
Employers rely on ConnectBridge to simplify disability management and reduce operational risk. Key benefits include:
Reduced HR administrative burden
Complex disability claims require significant documentation, coordination, and communication. ConnectBridge manages these processes so HR teams can focus on strategic priorities.
Improved compliance oversight
Disability claims often intersect with multiple regulatory frameworks. Our integrated approach helps ensure consistent and compliant administration.
Better employee experience
Employees navigating medical leave need clear communication and guidance. ConnectBridge provides structured processes that improve transparency and support during difficult circumstances.
Seamless integration with leave programs
Disability benefits are managed alongside FMLA, ADA accommodations, and employer leave policies to ensure consistent outcomes.
How we're setting a new standard for third-party administration of ADA claims
Support
You and your people get access to a team of Leave Specialists and Staff Attorneys with decades of experience navigating and reviewing claims.
Technology
Access leading-edge technology that makes it easier for your employees to submit claims and easier for you to gain the insight you need to manage them.
Onboarding
Our comprehensive onboarding process allows us to customize our offering around your organization and its unique needs.
Featured Solution
Client Challenge:
"I refer employees to their existing TPA to submit FMLA/ADA/PWFA requests but often don’t hear anything about the status of the claims. I feel like I'm flying blind. And when I do hear back from the TPA, I don't feel confident that the call center personnel have a comprehensive understanding of the relevant legal requirements."
ConnectBridge Solution:
We don’t employ call center personnel. Instead, we employ experienced paraprofessionals and Leave Specialists to handle every claim. They’re true professionals who speak your language and understand FMLA, ADA, PWFA, and state leave law compliance from the ground up.
Client Challenge:
"Our current TPA fails to account for the “FMLA tail” (i.e., where an FMLA claim turns into a request for time off under the ADA)."
ConnectBridge Solution:
Upon FMLA exhaustion, our system automatically converts to the ADA interactive process, ensuring that you never miss the FMLA tail. This process includes clear and proactive communication to both the employer and employee.
Experience a new standard for
employee leave management
Find out what it's like to work with a team that makes third-party administration its first, and only priority
