The ConnectBridge Difference

Client Problem:

They refer employees to their existing TPA to submit FMLA/ADA requests but often don’t hear anything about the status of the claims. They feel like they’re flying blind. And when they do hear back from the TPA, they don’t feel confident that the call center personnel have a comprehensive understanding of the relevant legal requirements.

ConnectBridge Solution:

We don’t employ call center personnel. Instead, we employ experienced Para Professionals and Leave Specialists to handle every claim. They’re true professionals who speak your language and understand FMLA, ADA, and state leave law compliance from the ground up.

Client Problem:

They’d love to see workforce dashboards and reports so they can better understand leave and accommodation trends, but they often don’t have visibility into the most basic data (e.g., how many claims the TPA has in process), let alone detailed data points that could inform proactive decision-making.

ConnectBridge Solution:

We use best-in-class technology to ensure that you have 24/7, up-to-the-minute dashboards and reporting so that you’re never left in the dark.

Client Problem:

They experience delays in communication with their current TPA.

ConnectBridge Solution:

We use automatic ticklers, built into our system, that ensure all waypoints in the process are reached in a timely manner. This can help you, for instance, get employees back to work faster following Fitness For Duty analysis.

Client Problem:

Their current TPA fails to account for the “FMLA tail” (i.e., where an FMLA claim turns into a request for time off under the ADA).

ConnectBridge Solution:

Upon FMLA exhaustion, our system automatically converts to the ADA interactive process, ensuring that you never miss the FMLA tail. This process includes clear and proactive communication to both the employer and employee.

Client Problem:

Their current TPA persistently denies claims that should have been granted under the law.

ConnectBridge Solution:

We apply a second-level review of all denials by ConnectBridge para professionals experienced in employment law so that complicated claims don’t turn into automatic denials.

Client Problem:

Their current TPA doesn’t interface with their workplace policies and employee handbooks.

ConnectBridge Solution:

We have a customizable software solution that will be built around your policies/procedures, eliminating inconsistencies and minimizing employee confusion.